Sales Policy

Effective Date: January 6, 2025

At Dollynapo, we strive to offer our customers a smooth, transparent, and enjoyable shopping experience. This Sales Policy outlines the key terms and conditions related to the purchase of products from our online store. By making a purchase, you agree to the terms outlined in this policy.

Product Availability

We make every effort to ensure that our products are available for sale on our website. However, due to high demand or inventory discrepancies, certain items may become unavailable after your order has been placed. If an item is out of stock or unavailable, we will notify you as soon as possible and either offer an alternative product, a backorder option, or a refund for the unavailable item.

Pricing

Prices displayed on the website are in US Dollars (USD) unless otherwise specified and are subject to change without notice. While we strive to ensure the accuracy of product prices, errors may occur. In the event that an incorrect price is displayed, we reserve the right to cancel your order or adjust the price before processing the payment. If there is an error in the pricing, we will inform you and give you the option to confirm the order with the correct price or cancel the order.

Discounts and Promotions

Dollynapo occasionally offers sales, promotions, and discount codes for customers. Please note:

  • Discount codes must be applied at the time of checkout to be valid.
  • Promotions cannot be combined with other offers unless specified.
  • Certain items may be excluded from promotions (e.g., sale items, limited editions, or new arrivals).
  • Promotions have expiration dates, and any orders placed after the promotion has ended will not be eligible for the discount.

Payment Methods

We accept various payment methods for your convenience. These include:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other third-party payment options (e.g., Apple Pay, Google Pay)

Payment is processed securely through our trusted payment gateways, and your financial information is protected by encryption. By submitting an order, you authorize us to charge the specified amount to the selected payment method. Payments must be made in full before your order is processed and shipped.

Order Confirmation

After placing your order, you will receive an email confirmation with your order details, including the products ordered, payment received, and an estimated delivery date. This email confirms that your order has been received. Please note that an order confirmation does not indicate that the item is available or that the order has been processed for shipping. You will receive another email once your order has shipped.

Shipping and Delivery

Shipping costs are calculated during checkout based on the weight of the products and the destination. We offer various shipping options, including standard, expedited, and express shipping. You will be notified of the expected delivery date, and tracking information will be provided once your order is shipped.

Please note that Dollynapo is not responsible for any delays in shipping caused by the shipping carrier, weather conditions, or other circumstances beyond our control. Delivery times may vary, and we cannot guarantee delivery dates for orders.

Sales Tax

Sales tax is applicable based on the location of the delivery address. The applicable sales tax will be calculated and added to your order during checkout. Sales tax rates are subject to change according to state and local tax laws.

Returns and Exchanges

Our returns and exchanges policy is outlined in a separate document. Please refer to our Refund and Returns Policy for details regarding returns, exchanges, and refunds. If you are not satisfied with your purchase, we encourage you to reach out to our customer service team for assistance.

Order Cancellations

Orders can be canceled prior to shipment by contacting our customer service team. If the order has already been shipped, the return and exchange policy will apply. Cancellations are subject to availability and timing, and we cannot guarantee that an order can be canceled once the shipping process has started.

Customer Responsibility

It is your responsibility to provide accurate and complete shipping information when placing an order. If the shipping address is incorrect or incomplete, we will make reasonable efforts to correct the issue. However, we cannot be held liable for delays or non-delivery due to incorrect address details. If a package is returned to us due to an incorrect address, you may be responsible for the cost of reshipping.

Product Quality

We take great pride in the quality of our products. However, if you receive a defective or damaged item, please contact us immediately, and we will resolve the issue according to our Refund and Returns Policy.

Modifications to Sales Policy

Dollynapo reserves the right to update, modify, or change this Sales Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date. By continuing to use our website and services, you agree to the revised Sales Policy.

Contact Us

If you have any questions or concerns about our Sales Policy, please don’t hesitate to reach out to us:

Hotline: (573) 943-9963
Address: 1164 50th Hwy, Hermann, Missouri
Email: [email protected]
Website: dollynapo.com