Shipment Policy
Effective Date: January 6, 2025
At Dollynapo, we strive to provide fast, reliable, and efficient shipping to ensure your products arrive safely and promptly. This Shipment Policy outlines the key details regarding the shipping of orders placed through our website. By placing an order with us, you agree to the terms outlined in this policy.
Processing Time
Orders are typically processed within 1-3 business days after receiving your order confirmation. Please note that processing times may vary depending on product availability, order volume, or holidays. We will notify you immediately if there is a delay in processing your order.
Shipping Methods
We offer various shipping methods to meet your needs, including:
- Standard Shipping: Typically takes 5-7 business days for delivery within the continental U.S.
- Expedited Shipping: Typically takes 2-3 business days for faster delivery.
- Express Shipping: Fastest option, typically delivered 1-2 business days after shipping.
Shipping options and fees are calculated during checkout based on the destination, weight of the products, and the selected delivery method.
Shipping Costs
Shipping costs are calculated at checkout and will be added to your order total. The final shipping cost is determined by the shipping method chosen and the destination of the shipment. Some promotions or discounts may offer free shipping on orders over a certain amount. You will be informed of any shipping charges before completing your purchase.
Shipping Locations
We currently offer shipping to locations within the United States. We do not currently ship internationally, but we may expand our shipping options in the future. If you wish to inquire about shipping to international destinations, please contact us for more information.
Order Tracking
Once your order has been processed and shipped, you will receive an email with your tracking number. You can use this number to track the status of your shipment through the carrier’s website. Shipping updates will be provided as your package moves through the delivery process.
Delivery Times
While we strive to ensure that orders are delivered within the estimated delivery window, we cannot guarantee specific delivery dates. Delivery times may be impacted by weather conditions, third-party carrier delays, or other circumstances beyond our control. We will do our best to keep you informed of any delays.
Address Accuracy
It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check your shipping address to ensure that it is correct. If there are any issues with the shipping address after the order is placed, please contact us immediately so we can make necessary adjustments.
In the case of a failed delivery due to incorrect address details, you may be responsible for reshipping costs.
Missing or Damaged Items
If your order arrives damaged or if any items are missing, please contact us immediately within 7 days of receiving the package. We will work with you to resolve the issue by issuing a replacement, a refund, or another appropriate solution. We may require photographic evidence of the damage or missing items.
Signature Confirmation
For some orders, we may require signature confirmation upon delivery, especially for high-value items. If your order requires this, the carrier will request a signature when delivering your package. If you are not available to sign for the package, the carrier will leave instructions for rescheduling delivery or for pickup from the nearest facility.
Shipping Restrictions
We reserve the right to refuse or cancel orders for any reason, including but not limited to shipping restrictions or limitations imposed by the carrier. We may also restrict certain items from being shipped based on size, weight, or special handling requirements.
Changes to Shipment Policy
Dollynapo reserves the right to update, modify, or change this Shipment Policy at any time. Any changes will be reflected on this page with a new effective date. We encourage you to review this policy periodically to stay informed about shipping practices and conditions.
Contact Us
If you have any questions or concerns regarding our shipment policy, please contact us:
Hotline: (573) 943-9963
Email: [email protected]
Website: dollynapo.com